Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returning items must be unused and in original pouch packaging.

Only orders shipped within United States are Eligible for Free Return Shipping.

All international orders are not eligible for Free Return Shipping. Customers will have to pay for the return shipping.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return please contact us at info@gavageneedle.com

Refunds (if applicable)
We have a 30 day no hassle return policy. We will cover shipping cost for return shipment if it is returned within 30 days of purchase. To return your product simply contact info@gavageneedle.com for shipping instructions. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gavageneedle.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gavageneedle.com and send your item to: 13636 Ventura Blvd Suite 150 Sherman Oaks California US 91423.

Shipping
To return your product, you should mail your product to: 13636 Ventura Blvd Suite 150 Sherman Oaks California US 91423

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.